LEGAL

Booking Terms & Conditions

Quro Collective Pty Ltd (ACN 692 832 885), trading as Quro Collective

These Booking Terms and Conditions (“Terms”) govern all bookings made with Quro Collective Pty Ltd (ACN 692 832 885), trading as Quro Collective (“Quro”, “we”, “us”, “our”). By making a booking with us, you (“the Guest”, “you”, “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.

Quro Collective is an Australian-registered tour operator that designs and operates creator-hosted, small-group journeys. We operate as the merchant of record for all bookings. All journeys are land-only packages; international and domestic flights are not included unless expressly stated.

In these Terms, ‘Journey’ means the specific creator‑hosted, small‑group land‑only tour package operated by Quro Collective as described in your booking confirmation and on the relevant journey listing on our website and excludes any independent travel arrangements you make (including international and domestic flights) unless we expressly state otherwise.

We reserve the right to decline any booking request for any reason, including but not limited to risk, compliance, safety, operational, or regulatory considerations. No contract arises until we issue written confirmation.

1. Booking & Confirmation

1.1 How to Book

Bookings can be made through our website at qurocollective.com or by contacting our team directly. All journey listings and promotional materials on our website constitute an invitation to treat only and do not represent a binding offer. A booking is considered a request until confirmed by us in writing (including by email). We reserve the right to accept or decline any booking request for any reason.

1.2 Confirmation

Your booking is confirmed once we have received your completed booking form, the required deposit payment, and we have issued you a written booking confirmation. A binding contract between you and Quro Collective is formed at the point of confirmation subject to your rights under the Australian Consumer Law (“ACL”).

1.3 Who Can Book

The lead guest making the booking must be at least 18 years of age. By making a booking, the lead guest confirms they are authorised to accept these Terms on behalf of all guests included in the booking.

1.4 Guest Information

You must provide complete and accurate personal details for all guests at the time of booking, including full legal name (as it appears on your passport), date of birth, nationality, and any relevant medical or dietary requirements. If any information you provide is incomplete or inaccurate, this may result in denied boarding or entry, refusal of service by third‑party providers, additional costs, or third‑party fees to amend or reissue bookings. You are responsible for any such consequences and costs to the extent they arise from information you supplied being incomplete or inaccurate, and Quro Collective accepts no liability for them, except to the extent required by the Australian Consumer Law.

2. Pricing & Payment

2.1 Journey Price

All prices are quoted in Australian Dollars (AUD) and are per person, unless otherwise stated. Guests select their preferred room occupancy (for example, twin-share or single) during the booking process, and pricing is displayed accordingly. Single supplement charges may apply for sole occupancy and will be clearly shown before you confirm your booking. Any mandatory government taxes or charges will be clearly identified at time of booking

2.2 What Is Included

Each journey listing on our website specifies what is and is not included in the price. Unless expressly stated, the journey price includes accommodation, meals as specified in the itinerary, experiences and activities as listed, ground transportation as specified, and the services of a local guide, tour leader and Quro hosts.

2.3 What Is Not Included

Unless expressly stated, the journey price does not include international or domestic flights, travel insurance (which is mandatory — see Section 7), visa and passport fees, meals not specified in the itinerary, personal expenses (laundry, telephone, minibar, etc.), optional activities or excursions, tips and gratuities (unless stated), or any items not specifically listed as included.

2.4 Deposit

A non-refundable deposit of 30% of the total journey price per person is required at the time of booking to secure your place. Deposits are non-refundable, including cancellation by you for any reason.

2.5 Final Payment

The balance of the journey price is due by the dates stated in each journeys FAQ. If your booking is made within 100 days of departure, the full journey price is payable at the time of booking. Failure to pay the balance by the due date may result in automatic cancellation of your booking, and the deposit will be forfeited in accordance with clause 2.4.

2.6 Payment Methods

We accept payment by credit card (Visa, Mastercard), debit card, and direct bank transfer. A credit card surcharge may apply and will be disclosed at the time of payment.

2.7 Price Adjustments

All prices, payments, and refunds are denominated in Australian Dollars (AUD). Quro reserves the right to adjust journey prices at any time prior to your booking being confirmed. Once your booking is confirmed and your deposit is received, the price of your journey is guaranteed and will not be subject to surcharges, except where required by changes in government taxes or levies imposed after confirmation, which will be passed on at cost.

2.8 Price Errors

We make every effort to ensure that pricing on our website is accurate. However, errors may occasionally occur. We reserve the right to correct any pricing error and to cancel or amend any booking made at an incorrect price, even after confirmation and payment. If a pricing error affects your booking, we will notify you as soon as practicable and offer you the choice of proceeding at the corrected price or cancelling your booking for a full refund of all monies paid.

3. Cancellation by You

3.1 Cancellation Policy

We strongly recommend that all guests purchase comprehensive travel insurance at the time of booking to protect against unforeseen cancellation (see Section 7).

3.2 Partial Cancellation

If one or more guests in a booking cancel but the remaining guests wish to proceed, the booking will be recalculated based on the reduced number of guests. This may result in a revised journey price (for example, due to single supplement charges). The cancellation terms above apply to the departing guest(s).

3.3 No-Show

Guests who fail to arrive at the designated departure point, or who are unable to travel due to missing, incomplete, or invalid travel documents, will be treated as a cancellation after final payment. No refund will be provided, and you will remain liable for any additional costs incurred by Quro as a result of the no-show.

4. Changes & Cancellation by Quro

4.1 Minor Changes

We reserve the right to make minor changes to any journey itinerary, accommodation, or included services where reasonably necessary. Minor changes include, but are not limited to, changes to accommodation of a similar or higher standard, adjustments to the order of itinerary activities, substitution of included meals or experiences with comparable alternatives, and changes to local guides or transport providers. Minor changes do not entitle you to a refund or cancellation.

4.2 Significant Changes

A significant change is one that materially affects the overall nature of the journey. If we make a significant change before departure, we will notify you as soon as practicable and offer you the choice of : (a)accepting the amended journey; (b) transferring to an alternative journey of comparable value (subject to availability), or (c)cancelling your booking and receiving a full refund of all monies paid to Quro.

4.3 Cancellation by Quro

We reserve the right to cancel any journey departure for any reason, including but not limited to insufficient enrolment (minimum group size not met), safety or security concerns, force majeure events (see Section 10), or regulatory or legal requirements. If we cancel a journey or any reason other than your breach of these Terms, you will receive a full refund of all monies paid to Quro. This refund will be your sole remedy , and we will not be liable for any additional costs, losses, or expenses incurred by you as a result of our cancellation, (including but not limited to airfares, accommodation, visa fees, or travel insurance premiums, except to the extent required by the Australian Consumer Law.

4.4 Host Withdrawal

If the designated journey host is unable to participate in a scheduled departure for any reason, this will be treated as a significant change for the purposes of clause 4.2. Quro will notify you as soon as practicable and you will be entitled to the options set out in clause 4.2, including cancelling your booking and receiving a full refund of all monies paid to Quro.

Where practicable, Quro will endeavour to source an alternative host or journey leader of comparable experience and profile. If you elect to proceed with the journey under an alternative host, you will have no further claim against Quro in relation to the host change, subject to your rights under the Australian Consumer Law.

4.5 Minimum Numbers

Each journey requires a minimum number of guests to operate. If this minimum is not reached, we reserve the right to cancel the departure up to 100 days prior to the scheduled departure date. In this case, you will receive a full refund of all monies paid to Quro for that journey, which will be your sole remedy except to the extent required by the Australian Consumer Law . We will not be responsible for any additional costs you incur (such as flights, accommodation, or visa fees) as a result of such cancellation,

5. Amendments by You

If you wish to amend your booking after confirmation (for example, changing guest names or transferring to a different departure date), please contact us in writing at hello@qurocollective.com.. Amendments are subject to availability, supplier rules, fare differences, and Quro’s sole discretion and may subject to additional costs.

An administration fee of $150 per amendment may apply, where the amendment can be made and does not amount to a cancellation and rebooking. Name changes and date transfers are treated as a cancellation and rebooking if the amendment cannot be accommodated, in which case the cancellation terms in Section 3 will apply subject to your rights under the ACL.

6. Travel Documents & Entry Requirements

It is your sole responsibility to ensure that you hold a valid passport with at least six months’ validity beyond your return date, all required visas, entry permits, and transit visas for your journey, and any required health certificates or vaccination records.

Quro may provide general guidance on visa and entry requirements, but this information is provided as a courtesy only and is not legal or immigration advice and may not be current or complete. We accept no liability for any guest who is denied entry to any country, denied boarding by any carrier, or incurs any loss or expense due to failure to comply with entry requirements.

This clause does not exclude or limit any rights you may have in relation to services that are not supplied with due care and skill, or that are not fit for their purpose, under the ACL.

7. Travel Insurance

Comprehensive travel insurance is mandatory for all Quro journeys. You must hold a policy that covers, at a minimum, the full cost of the journey (including cancellation and curtailment), overseas medical and hospital expenses, personal liability, loss of luggage and personal effects, and emergency evacuation and repatriation. Proof of insurance may be requested prior to departure, and Quro reserves the right to refuse participation to any guest who cannot provide evidence of adequate travel insurance. If you are refused participation solely due to not holding mandatory insurance, any refund or credit will be determined in accordance with Section 3 (Cancellation by You) and your rights under the ACL.

We recommend purchasing travel insurance at the time of booking to ensure you are covered for cancellation from the date of confirmation. Insurance is arranged directly with insurers and is subject to their terms, Quro is not liable for claim outcomes.

8. Health, Fitness & Special Requirements

8.1 Fitness to Travel

Our journeys may involve moderate physical activity including walking on uneven terrain, climbing stairs, and travelling in vehicles for extended periods. Specific fitness or mobility requirements are noted on each journey listing. It is your responsibility to assess your own fitness and suitability for the journey you are booking. If you have any doubt, please contact us before booking.

8.2 Medical Conditions

You must disclose any pre-existing medical condition, disability, reduced mobility, or special requirement that may affect your ability to participate in the journey at the time of booking. Quro may require a medical assessment from a qualified practitioner where reasonably necessary. Failure to disclose relevant medical conditions may result in your being unable to participate in some or all journey activities, and no refund will be provided in such circumstances subject to any rights you may have under the ACL where we fail to provide services with due care and skill or they are not reasonably fit for purpose.

8.3 Emerging Medical Conditions

If, after making your booking, you develop or become aware of any new or changed medical condition that may affect your ability to participate in the journey or that may reasonably increase your risk of requiring medical attention, you must notify us as soon as practicable. We may request a medical assessment from a qualified practitioner. If the assessment indicates that you are unable to safely participate or require assistance that we cannot reasonably provide, cancellation terms in Section 3 will apply subject to any rights you may have under the .

8.4 Age Requirements

Guests must be at least 12 years of age at the date of departure to participate in a Quro journey. Guests aged 12 to 17 must be accompanied by a parent or legal guardian who is also a booked guest on the same journey. Certain journeys may have higher age requirements, which will be specified on the journey listing , at Quro’s discretion..

8.5 Guest Profile

Prior to departure, each guest is required to complete a personal bio and profile through the Quro traveller portal. This information is provided to the journey host in advance so they can prepare for the group and tailor the experience. Failure to complete your guest profile by the date specified in your booking confirmation may result in your exclusion from the Journey without refund if it materially affects operations.

8.6 Background & Safety Checks

Quro reserves the right to request a national police check or equivalent background check from any guest prior to departure, where reasonably necessary to ensure the safety and wellbeing of the journey host, other guests, and local communities. You must bear all costs of obtaining any requested check. If a guest is unable or unwilling to provide a satisfactory check when requested, Quro may, at its sole discretion, refuse the guest’s participation in the journey. In such circumstances, the cancellation terms in Section 3 will apply.

8.7 Special Requirements

We will make reasonable efforts to accommodate dietary requirements, allergies, and accessibility needs where advised at the time of booking. However, we cannot guarantee that all requirements can be met in all destinations and circumstances as some destinations cannot guarantee allergen‑free or fully accessible services. All accommodation of special requirements remains subject to destination availability, supplier limitations, and advance notice. Please discuss any specific needs with our team before booking.

9. Liability

9.1 Our Liability

Quro Collective acts as the principal operator for all journeys and accepts responsibility for the proper performance of the travel services included in your booking, subject to these Terms. We will exercise due care and skill in the provision of our services and in the selection and monitoring of third‑party suppliers. However, to the maximum extent permitted by law, our total liability for any claim arising out of or in connection with a booking shall not exceed the total journey price paid by you.

9.2 Limitation of Liability

To the maximum extent permitted by Australian law, Quro Collective’s total aggregate liability to you for any loss, damage, cost, or expense arising out of or in connection with your booking or journey is limited to an amount equal to the total journey price paid by you to Quro for that journey or (at Quro’s sole discretion) to the resupply of the services or payment of the cost of having the services resupplied..

To the maximum extent permitted by law, Quro Collective shall not be liable for:

• any act, omission, negligence, or default of any third‑party service provider (including airlines, hotels, transport operators, or local guides) not under our direct control, except to the extent that we have failed to exercise due care and skill in selecting or monitoring that provider

• any event of Force Majeure (see Section 10)

• your failure to comply with these terms, including failure to hold adequate travel insurance, valid travel documents, or to disclose relevant medical conditions

• any personal injury, illness, or death except to the extent directly caused or contributed to by the negligence of Quro or its employees

• loss of, or damage to, personal property, luggage, or valuables, except where caused by our failure to exercise due care and skill.

• any indirect, incidental, special, or consequential loss (including loss of enjoyment, loss of opportunity, or loss of profit), except to the extent such liability cannot be excluded under the Australian Consumer Law.

We will not be liable for any indirect, incidental, special, or consequential loss (including loss of enjoyment, loss of opportunity, or loss of profit), except to the extent such liability cannot be excluded under the Australian Consumer Law.

9.3 Australian Consumer Law

Nothing in these Terms is intended to limit, exclude, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection legislation that cannot be excluded by law. Where our liability cannot be excluded, it is limited to the maximum extent permitted by law.

10. Force Majeure

Quro shall not be liable (except to the extent that liability cannot be excluded under the Australian Consumer Law) for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include, but are not limited to:

• natural disasters (earthquake, flood, volcanic eruption, tsunami, bushfire), epidemics, pandemics, or public health emergencies;

• war, terrorism, civil unrest, or political instability;

• government actions, travel bans, border closures, or sanctions

• , strikes, industrial action, or labour disputes not involving our employees,

• severe weather conditions or adverse environmental events, and

• failure or disruption of essential services (power, water, telecommunications), or other circumstances beyond our reasonable control.

In the event of a Force Majeure Event, Quro will use reasonable endeavours to provide alternative arrangements or reschedule the affected journey. If the Journey cannot proceed, Quro may cancel and provide a refund or credit after deducting any unavoidable supplier costs incurred, subject to the ACL. The refund or credit will be your sole remedy except to the extent required by the ACL.

11. Guest Conduct

Quro Collective is committed to ensuring a safe, respectful, and enjoyable experience for all guests, hosts, and local communities. You agree to:

• comply with all reasonable instructions and directions given by our journey hosts, guides, and local partners;

• behave in a manner that does not endanger the safety, comfort, or enjoyment of other guests or third parties; and

• respect local laws, customs, cultural practices, and environmental guidelines in all destinations.

Quro reserves the right to remove a guest from some or all activities or terminate their participation in a journey without refund at any time if, in the reasonable opinion of our staff or journey host, your behaviour constitutes a serious breach conduct expectations disruptive, dangerous, or likely to cause damage or distress to others. In such circumstances, no refund will be provided, and you will be responsible for any additional costs incurred in arranging your onward travel.

12. Privacy

Your personal information is collected, used, and stored in accordance with our Privacy Policy, available at qurocollective.com/legal/privacy, as well as the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By booking, you expressly consent to the collection, use, storage, and disclosure of your personal information (including to recipients located outside Australia) for the purposes of processing your booking, managing your Journey, communicating with you about your travel arrangements, complying with legal and regulatory obligations, and improving our services.. We will not sell your personal information to third parties. Guests can request access or corrections to their information, ask questions about this privacy policy or contact us with privacy complaints via hello@qurocollective.com.

13. Complaints & Disputes

13.1 During Your Journey

If you experience any issue during your journey, please raise it immediately with your journey host, local guide, or Quro’s 24/7 support team so that we can attempt to resolve it on the ground. Failure to raise an issue during the journey may limit our ability to resolve the issue quickly and to provide appropriate remedies.

13.2 After Your Journey

If you wish to make a formal complaint after your journey, please write to us at hello@qurocollective.com within 30 days of your return. We will acknowledge your complaint within 5 business days and provide a substantive response within 28 days. This does not extinguish any rights you may have under the ACL.

13.3 Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Australian Federation of Travel Agents (AFTA) or the relevant state or territory consumer affairs body. These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria. Nothing in this clause prevents you from lodging a complaint with a government regulator or consumer protection body.

14. Images, Content & Marketing

Quro journeys are hosted by content creators who may produce video, audio, photography, and other media before, during, and after the journey as part of their regular content creation activities. This content may be published on the host’s personal channels (including YouTube, Instagram, TikTok, podcasts, and other platforms) as well as on Quro’s own marketing channels. By participating in a Quro journey, you acknowledge and consent to the host creating content throughout the journey, being captured in the background or incidentally in host-created content, and the use of such content by the host and Quro for marketing, social media, editorial, and promotional purposes to the maximum extent permitted by law.

If you do not wish to appear in host-created content or Quro marketing materials, you must advise us in writing at hello@qurocollective.com prior to departure. We and the host will make reasonable efforts to accommodate your request, including by avoiding close‑up or prominently featured images of you. However, given the nature of small-group, creator-hosted journeys, it may not always be possible to guarantee complete exclusion from all content captured in shared spaces and group settings.

Guest remain owners of content you create, however you grant Quro a non‑exclusive, royalty‑free licence to re‑share or repost public social‑media content you create that features the journey, for marketing purposes.

15. Acceptance of Risk

You acknowledge that Quro journeys may involve travel to remote or unfamiliar destinations where local infrastructure, medical facilities, and emergency services may be limited or unavailable. You understand that participation involves a degree of personal risk, including but not limited to risks associated with travel in developing regions, adventure activities, unfamiliar food and water, wildlife, altitude, heat, and other environmental conditions.

We will use due care and skill in planning and operating journeys, but you acknowledge that some risks cannot be fully eliminated.

You acknowledge that some journey destinations may be located a considerable distance from hospitals, medical centres, or other professional medical facilities, and that it may take many hours before professional medical attention can be provided in the event of illness or injury.

In the event that you require emergency medical treatment during your journey and are unable to provide consent yourself, you authorise Quro and its representatives (including the journey host and local guides) to seek and secure any medical treatment reasonably considered necessary, including evacuation by air or other means. You agree to reimburse Quro for any costs incurred in arranging emergency medical treatment or evacuation on your behalf.

You confirm that your decision to participate in a Quro journey is made with full awareness of the inherent risks of travel, and that you have made your own independent assessment of those risks. To the fullest extent permitted by law, you accept responsibility for your own safety and wellbeing during the journey to the maximum extent permitted by law and subject to your rights under the ACL.

16. Recreational Services

Certain activities included in or associated with your journey may constitute recreational services within the meaning of Section 139A of the Competition and Consumer Act 2010 (Cth), being activities that involve a significant degree of physical exertion or physical risk and are undertaken for the purposes of recreation, enjoyment, or leisure.

To the maximum extent permitted by law, Quro excludes all liability for death, physical injury, or mental injury, or the aggravation, acceleration, or recurrence of such injury, resulting from the supply of recreational services, where such injury or death is suffered as a result of the materialisation of an obvious risk of the recreational activity. This exclusion does not apply to significant personal injury caused by the reckless conduct of Quro or its employees, and is subject to any non‑excludable rights you may have under the Australian Consumer Law. You may be asked to sign additional waivers from local operators for specific activities.

17. Optional Activities

Your journey may offer or recommend optional activities, excursions, or experiences that are not included in the journey price and do not form part of these Terms. If you choose to participate in any optional activity, the contract for the provision of that activity is between you and the third-party provider, not Quro.

Any assistance, recommendation, or arrangement made by Quro, the journey host, or a local guide in relation to optional activities is provided as a courtesy only and does not make Quro a party to or liable for the optional activity, except to the extent required by law, including where we have not exercised due care and skill in making arrangements at your request. We do not guarantee the quality or safety standards of optional activities and you participate at your own discretion, subject to your rights under the ACL

You acknowledge that optional activities may carry inherent risks. It is your responsibility to assess the suitability of any optional activity and to ensure that you have adequate insurance coverage. Some optional activities may require you to sign a separate waiver or release form with the third-party provider.

18. Indemnity

18.1 General Indemnity

You agree to indemnify, and keep indemnified, Quro Collective and its directors, officers, employees, and agents from and against any loss, liability, cost, or expense (including reasonable legal costs) arising directly fromcaused by or contributed by:

(a) your breach of these Terms;

(b) your negligent or unlawful conduct during a journey;

(d) your failure to comply with applicable laws, health requirements, or entry regulations, to the extent permitted by law.

This indemnity survives termination of your booking or Journey and applies to the maximum extent permitted by law, including the Australian Consumer Law

18.2 Parent or Guardian Indemnity

Where a guest is under the age of 18, the parent or legal guardian who has booked on behalf of that guest agrees to indemnify and hold harmless Quro Collective (and its directors, officers, employees, and agents) from and against any claim, liability, loss, cost, or expense arising from or in connection with the minor’s participation in the journey, to the extent that such claim would have been limited, excluded, or otherwise barred had the guest been of legal age and able to agree to these Terms in their own right, and to the extent permitted by law.

19. Website and Intellectual Property

Your use of the Quro website, and all matters relating to website content and intellectual property, are governed by our General Site Terms available at qurocollective.com/legal/site-terms.

20. Communication & Marketing

By making a booking or registering an account with Quro, you consent to receiving communications from us, including booking confirmations, journey updates, pre-departure information, and other administrative correspondence necessary to deliver your journey.

We may also send you promotional communications about future journeys, offers, and news from Quro Collective. You may opt out of promotional communications at any time by clicking the unsubscribe link in any email or by contacting us at hello@qurocollective.com. Opting out of promotional communications will not affect administrative communications related to your booking.

21. General

21.1 Entire Agreement

These Terms, together with the specific journey details and inclusions set out on our website and in your booking confirmation, constitute the entire agreement between you and Quro in relation to your booking.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21.3 Waiver

A failure or delay by Quro in exercising any right under these Terms does not constitute a waiver of that right.

21.4 Assignment

Quro may assign, transfer, or novate any of its rights or obligations under these Terms to a related body corporate (as defined in the Corporations Act 2001 (Cth)) or to any successor entity, at its sole discretion and upon written notice to you. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

21.5 Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

21.6 Contact Us

If you have any questions about these Terms, please contact us at:

Quro Collective Pty Ltd

Email: hello@qurocollective.com

Website: qurocollective.com