LEGAL
General Site Terms
Quro Collective Pty Ltd (ACN 692 832 885) · Effective: [DATE] · qurocollective.com/legal/site-terms
These General Site Terms (“Site Terms”) govern your access to and use of the Quro Collective website at qurocollective.com (“Website”), operated by Quro Collective Pty Ltd (ACN 692 832 885) (“Quro”, “we”, “us”, “our”).
By accessing or using the Website, you agree to these Site Terms. If you do not agree, you must not use the Website.
Relationship to other documents. These Site Terms apply to all Website users. If you make a booking, your booking is also governed by our Booking Terms and Conditions at qurocollective.com/legal/booking-terms. If you are a creator using the platform in a host capacity, your access is also governed by our Creator Terms of Use. Where there is any inconsistency between these Site Terms and a more specific instrument, the more specific instrument prevails to the extent of the inconsistency.
1. About our Website
Quro Collective operates qurocollective.com as a discovery and booking platform for creator-hosted, small-group journeys. The Website features journey listings, creator and host profiles, and a self-serve booking flow through which guests can secure a place on a departure.
All journey listings, pricing, itineraries, inclusions, creator profiles, and other information on the Website are provided for general information and discovery purposes. This information may change without notice. Journey listings constitute an invitation to treat only — not a binding offer. Your binding agreement with Quro is formed only when we issue you a written booking confirmation, in accordance with our Booking Terms and Conditions.
2. Making a booking
Bookings are made directly through the Website via our self-serve checkout. Your submission of a booking request constitutes an offer by you to purchase a place on the relevant journey. A binding contract is formed only when Quro issues a written booking confirmation, subject to the Booking Terms and Conditions.
Payment is collected through the Website at the time of booking. Details of deposit requirements, full payment timelines, cancellation terms, and your rights as a guest are set out in the Booking Terms and Conditions.
3. Traveller portal
Managing your booking — including completing traveller details, accessing itinerary documents, and communicating with the Quro team — is handled through our traveller management platform. Access to that platform is subject to its own terms and conditions and privacy policy. Quro is not responsible for the availability, functionality, or content of any third-party platform we use to deliver these services.
4. Creator and host profiles
The Website features profiles of journey hosts and content creators. These profiles are provided for discovery and information purposes. While we take care to keep profiles current, Quro does not warrant the completeness or accuracy of any profile information, including audience size, platform statistics, or biographical details.
The inclusion of a creator on the Website does not constitute an endorsement of their content, views, or conduct outside of their role as a Quro journey host.
5. Intellectual property
5.1 Quro’s content
All content on the Website — including journey descriptions, photography, video, graphics, logos, copy, software, and the compilation and arrangement of that content — is owned by or licensed to Quro and is protected by Australian and international intellectual property laws. Nothing in these Site Terms transfers any intellectual property rights to you. You are welcome to browse, share links to, and reference Website content for personal, non-commercial purposes. Any other use — including reproduction, adaptation, distribution, or commercial exploitation — requires our prior written consent.
5.2 Trade marks
“Quro Collective”, the Quro logo, and other names, marks, and slogans displayed on the Website are trade marks of Quro Collective Pty Ltd or its licensors. Nothing on the Website grants any right to use any trade mark without the prior written consent of the relevant owner.
5.3 Content you submit
If you submit content to the Website — such as a review, testimonial, photograph, or enquiry — you represent that you own or have all necessary rights to submit it and that it does not infringe any third party’s rights. You grant Quro a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, and publish that content for marketing, promotional, and operational purposes. Quro is not obliged to publish or retain any submitted content, and may remove it at any time.
6. Third-party platforms and links
The Website may contain links to or integrations with third-party websites and platforms, including social media channels and creator platforms. Quro does not endorse, control, or accept responsibility for the content, privacy practices, or availability of any third-party platform. Your use of any third-party platform is at your own risk and subject to that platform’s own terms.
7. Website availability
Quro maintains the Website with reasonable care. We do not warrant that the Website will be continuously available, error-free, or free from viruses or other harmful elements. We may suspend, modify, or withdraw access to all or part of the Website for operational or maintenance reasons without notice, except to the extent required by the Australian Consumer Law.
8. Limitation of liability
To the maximum extent permitted by Australian law, Quro’s liability for any loss or damage arising from your use of, or inability to use, the Website is limited to the re-supply of the relevant information or service, or the cost of having it resupplied. Quro is not liable for any indirect, incidental, or consequential loss or damage arising from your use of the Website.
Nothing in these Site Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other non-excludable applicable law.
9. Privacy
Quro collects and handles personal information in accordance with our Privacy Policy at qurocollective.com/legal/privacy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles. By using the Website, you acknowledge that you have read our Privacy Policy and consent to the collection and use of your information as described in it.
10. Journey Builder Tool
Use of the Quro journey concept builder tool is subject to the Journey Builder Tool Terms at qurocollective.com/legal/journey-tool-terms, in addition to these Site Terms.
11. Amendments
Quro may update these Site Terms at any time. Updated terms will be published at qurocollective.com/legal/site-terms with a revised effective date. Your continued use of the Website after updated terms are published constitutes your acceptance of the changes.
12. Governing law
These Site Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Site Terms are subject to the exclusive jurisdiction of the courts of Victoria, without limiting your right to lodge a complaint with a relevant consumer protection authority.
13. Contact
If you have any questions about these Site Terms or about the Website, please contact us:
Quro Collective Pty Ltd
Email: hello@qurocollective.com
Website: qurocollective.com