LEGAL

General Site Terms

Quro Collective Pty Ltd (ACN 692 832 885) · Effective: 1 July 2026 · qurocollective.com/legal/site-terms

These General Site Terms govern access to and use of the Quro Collective website at qurocollective.com.

1. Introduction

The Website is operated by Quro Collective Pty Ltd ACN 692 832 885.

By accessing or using the Website, creating an account, submitting information, using any Website tool, making a booking request, or otherwise interacting with the Website, you agree to these Site Terms.

If you do not agree to these Site Terms, you must not use the Website.

2. Definitions

In these Site Terms:

ACL means the Australian Consumer Law contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Booking Terms and Conditions means Quro’s booking terms and conditions available at qurocollective.com/legal/booking-terms, as updated from time to time.

Creator Agreement means any separate commercial agreement between Quro and a creator, host or journey lead.

Creator Terms of Use means Quro’s creator terms of use, as updated from time to time.

Journey means a creator-hosted travel experience listed, promoted, developed or operated by Quro.

Journey Builder Tool means any journey concept builder, concept generator or similar tool made available by Quro through the Website.

Journey Tool Terms means Quro’s Journey Builder Tool Terms available at qurocollective.com/legal/journey-tool-terms, as updated from time to time.

Platform means the Website and any associated applications, portals, tools or services operated by or on behalf of Quro.

Privacy Policy means Quro’s privacy policy available at qurocollective.com/legal/privacy, as updated from time to time.

Quro, we, us or our means Quro Collective Pty Ltd ACN 692 832 885.

Site Terms means these General Site Terms.

Website means the website at qurocollective.com.

you or your means any person who accesses or uses the Website.

3. Relationship with Other Terms

These Site Terms apply to all Website users.

If you make a booking, your booking is also governed by Quro’s Booking Terms and Conditions.

If you create an account, access a portal, or use account-based Website functionality, your use of that functionality may also be subject to any additional terms notified to you.

If you access the Platform as a creator, host or journey lead, your access may also be governed by Quro’s Creator Terms of Use and any applicable Creator Agreement.

If you use the Journey Builder Tool, your use of that tool is also governed by the Journey Tool Terms.

If there is any inconsistency between these Site Terms and a more specific agreement or set of terms, the more specific document prevails to the extent of the inconsistency.

4. About the Website

Quro operates the Website as a discovery, information, account and booking platform for creator-hosted, small-group journeys.

The Website may include:

(a) journey listings;

(b) host and creator profiles;

(d) pricing information;

(e) self-serve booking functionality;

(f) account creation and login functionality;

(g) enquiry forms;

(h) journey concept tools;

(i) traveller portal access;

(j) marketing and promotional content;

(k) reviews, testimonials or user-submitted content; and

(l) links or integrations with third-party platforms.

Information on the Website is provided for general information and discovery purposes and may change without notice.

Journey listings, itinerary information, creator profiles, pricing, inclusions and other promotional material constitute an invitation to treat only and are not a binding offer by Quro to supply any Journey.

A binding booking is formed only when Quro issues a written booking confirmation in accordance with the Booking Terms and Conditions.

5. Accounts and Login Functionality

You may be able to create an account or log in to access certain Website or Platform features.

You must provide accurate, current and complete information when creating or using an account.

You are responsible for maintaining the confidentiality of your account login credentials and for all activity occurring through your account.

You must notify Quro promptly at hello@qurocollective.com if you become aware of any unauthorised access to or use of your account.

Quro may suspend or restrict access to an account where Quro reasonably considers this necessary for security, operational, legal, compliance or risk-management reasons.

6. Making a Booking

Bookings may be made through the Website’s self-serve checkout or by contacting Quro directly.

Submitting a booking request constitutes an offer by you to purchase a place on the relevant Journey.

A binding contract is formed only when Quro issues a written booking confirmation.

Payment terms, deposit requirements, final payment deadlines, cancellation terms, refund rights, travel insurance requirements and guest obligations are set out in the Booking Terms and Conditions.

7. Traveller Portal and Third-Party Platforms

Quro may use third-party platforms to manage bookings, traveller details, itinerary documents, payments, communications, customer support, booking administration or other operational functions.

These third-party platforms may include payment platforms, booking management tools, customer relationship management systems, analytics tools, email or communications systems, and other technology providers used to support Quro’s services.

Your use of third-party platforms may be subject to the terms, conditions and privacy policies of those third parties.

Quro is not responsible for third-party platform failures, outages, errors, content or practices that are outside Quro’s reasonable control.

Nothing in this clause limits any rights you may have under the ACL or any other law that cannot be excluded, restricted or modified.

8. Creator and Host Profiles

The Website may feature profiles of journey hosts and content creators.

Creator and host profiles are provided for discovery and information purposes.

Creator and host profiles may include names, handles, images, biographies, social media links, follower counts, audience statistics, platform statistics, personal brand information and other profile information.

Creators will generally approve their profiles before publication, but Quro does not guarantee that all profile information, audience statistics, social media links, follower counts, platform statistics or biographical details are complete, accurate or current at all times.

The inclusion of a creator or host on the Website does not constitute an endorsement by Quro of that person’s content, views, conduct or activities outside their role in connection with Quro.

Unless expressly stated by Quro, the appearance of a creator’s name, handle, image, likeness or profile on the Website does not mean that:

(a) Journey involving that creator is confirmed;

(b) a Journey involving that creator is available for booking;

(d) that creator has agreed to host, promote or participate in a Journey; or

(e) Quro has entered into a commercial arrangement with that creator.

9. Journey Information and Availability

Journey information displayed on the Website may include indicative itineraries, inclusions, exclusions, accommodation details, activities, hosts, pricing, availability and departure dates.

Quro may update, amend or withdraw Journey information at any time before a booking is confirmed.

Actual Journey details are governed by the Booking Terms and Conditions, the relevant Journey listing and the written booking confirmation issued by Quro.

10. Journey Builder Tool

Use of the Journey Builder Tool is governed by the Journey Tool Terms, in addition to these Site Terms.

The Journey Builder Tool may be available to the public.

The Journey Builder Tool may generate hypothetical, AI-assisted or illustrative journey concepts. Any outputs generated by the Journey Builder Tool are exploratory only and do not constitute a confirmed Journey, booking, offer, quote, endorsement, affiliation, creator arrangement or commercial commitment.

The Journey Builder Tool may generate or display concepts that refer to creator names, handles, profiles, social media information or audience interests, including where Quro has not entered into any commercial arrangement with the relevant creator.

Unless expressly confirmed by Quro, any reference to a creator in a Journey Builder Tool output does not mean that the creator:

(a) knows about the concept;

(b) has consented to be involved;

(d) is affiliated with Quro;

(e) has agreed to host, promote or participate in any Journey; or

(f) has entered into any commercial arrangement with Quro.

You must not represent to any third party that a creator is involved with Quro, endorses Quro, or will host a Journey unless that involvement has been publicly confirmed by Quro.

If there is an inconsistency between these Site Terms and the Journey Tool Terms in relation to the Journey Builder Tool, the Journey Tool Terms prevail to the extent of the inconsistency.

11. User-Submitted Content

You may be able to submit content to the Website or to Quro, including reviews, testimonials, photographs, videos, comments, feedback, enquiries, suggestions or other materials.

If you submit content to the Website or to Quro, you represent and warrant that:

(a) you own or have all necessary rights and consents to submit that content;

(b) the content does not infringe any third-party intellectual property, privacy, publicity, moral, confidentiality or other rights;

(c) the content is not unlawful, defamatory, misleading, offensive, discriminatory, obscene, threatening, abusive or harmful;

(d) the content is accurate and not misleading, where it describes your experience, opinion or circumstances; and

(e) Quro may use the content as permitted by these Site Terms.

You grant Quro a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, modify, adapt, publish, communicate, display, distribute and otherwise exploit that content for Quro’s operational, customer-service, marketing, promotional, social media, editorial and commercial purposes.

This licence includes the right for Quro to use your submitted reviews, testimonials, photographs, videos, name, image, likeness, social media handle and other submitted materials in marketing and promotional materials, including on the Website, social media, email marketing and advertising.

Quro is not obliged to publish, retain, monitor or return submitted content and may remove, edit or refuse to publish submitted content at any time.

You acknowledge that once content is published online, it may be copied, shared, indexed or retained by third parties outside Quro’s control.

12. Intellectual Property

12.1 Quro Content

All content on the Website, including journey descriptions, itineraries, photographs, video, graphics, logos, copy, software, design, layout, compilation, trade marks, business names, journey frameworks and other materials, is owned by or licensed to Quro and is protected by Australian and international intellectual property laws.

You may browse the Website, share links to Website pages and reference Website content for personal, non-commercial purposes.

You must not reproduce, adapt, distribute, republish, communicate, display, scrape, extract, frame, commercially exploit or otherwise use Website content without Quro’s prior written consent, except as permitted by law.

12.2 Trade Marks

“Quro Collective”, the Quro logo and other names, marks and slogans displayed on the Website are trade marks of Quro or its licensors.

You must not use any trade mark displayed on the Website without the prior written consent of the relevant owner.

12.3 Feedback and Suggestions

If you provide feedback, ideas, suggestions or recommendations to Quro, Quro may use them for product development, business planning, marketing, service improvement and other business purposes without obligation to compensate you, subject to applicable privacy laws.

13. Third-Party Links and Integrations

The Website may contain links to, or integrations with, third-party websites, platforms, applications or services, including social media platforms, creator platforms, payment processors, booking tools, customer relationship management systems, analytics providers and marketing platforms.

Quro does not control third-party platforms and is not responsible for their content, availability, security, privacy practices, terms of use or performance.

Your use of third-party platforms is at your own risk and may be subject to the terms and policies of those third parties.

14. Website Availability and Security

Quro maintains the Website with reasonable care.

Quro does not guarantee that the Website will be continuously available, error-free, secure, uninterrupted or free from viruses or harmful components.

Quro may suspend, modify, restrict or withdraw access to all or part of the Website for maintenance, operational, technical, security, legal, compliance or business reasons.

You are responsible for ensuring that your own systems, devices and internet connections are secure and compatible with the Website.

15. Prohibited Use

You must not use the Website:

(a) for any unlawful, fraudulent or misleading purpose;

(b) in a way that breaches these Site Terms or any applicable law;

(d) to attempt unauthorised access to accounts, systems, networks or data;

(e) to upload, transmit or distribute malicious code, viruses or harmful material;

(f) to scrape, harvest, mine, extract or copy data using bots, crawlers, scrapers or automated tools without Quro’s prior written consent;

(g) to send spam, unsolicited communications or unlawful marketing messages;

(h) to infringe the intellectual property, privacy, publicity, confidentiality or other rights of Quro or any third party;

(i) to impersonate another person or misrepresent your identity, affiliation or authority;

(j) to publish, distribute or rely on Website content in a misleading way;

(k) to represent that a hypothetical Journey Builder Tool concept is a confirmed Quro Journey; or

(l) to represent that any creator is affiliated with, endorses or has agreed to participate in a Quro Journey unless Quro has publicly confirmed that involvement.

16. Privacy

Quro collects, uses, stores and discloses personal information in accordance with its Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using the Website, creating an account, submitting an enquiry, using the Journey Builder Tool, making a booking request, subscribing to updates or otherwise providing information to Quro, you acknowledge that Quro may collect, use and disclose personal information as described in the Privacy Policy.

The Privacy Policy should be read together with these Site Terms.

17. Marketing Communications

Where permitted by law, Quro may send you marketing communications about journeys, offers, updates, creator partnerships and other Quro products or services.

You may be asked to consent to marketing communications when you submit your details, create an account, use the Journey Builder Tool, make an enquiry, subscribe to updates, or otherwise interact with Quro.

By providing your details and agreeing to receive marketing communications, you consent to Quro sending you promotional emails and other marketing communications, subject to applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in an email or contacting Quro at hello@qurocollective.com.

Unsubscribing from marketing communications will not prevent Quro from sending administrative or transactional communications relating to bookings, accounts, enquiries, legal notices, safety notices or services you have requested.

18. Disclaimer

The Website and its content are provided for general information, discovery and promotional purposes.

To the maximum extent permitted by law, Quro does not warrant or represent that:

(a) the Website will be continuously available, uninterrupted, secure or error-free;

(b) Website content will always be accurate, complete, current or suitable for your particular purpose;

(c) any Journey, itinerary, creator, host, destination, supplier or experience displayed on the Website will be available or proceed as described;

(d) any creator referenced on the Website has endorsed, approved or agreed to participate in a Journey unless Quro expressly states this;

(e) any Journey Builder Tool output is accurate, complete, available, commercially viable or capable of being offered as a Journey; or

(f) any third-party platform, link or integration will be available, secure or error-free.

Nothing in these Site Terms excludes, restricts or modifies any right, remedy or guarantee under the ACL or any other law that cannot be excluded, restricted or modified.

19. Limitation of Liability

To the maximum extent permitted by law, Quro’s liability for any loss or damage arising from your use of, or inability to use, the Website is limited to:

(a) resupplying the relevant information or service;

(b) paying the cost of resupplying the relevant information or service; or

To the maximum extent permitted by law, Quro is not liable for any indirect, incidental, special, consequential or economic loss, including loss of data, loss of profit, loss of opportunity or business interruption, arising from your use of, or inability to use, the Website.

Nothing in these Site Terms excludes, restricts or modifies any right, remedy or guarantee under the ACL or any other law that cannot be excluded, restricted or modified.

20. Changes to These Site Terms

Quro may update these Site Terms at any time by publishing updated terms on the Website.

The updated terms will apply from the effective date stated in the updated version or, if no effective date is stated, from the date they are published.

Your continued use of the Website after updated terms are published constitutes acceptance of the updated terms.

21. Governing Law and Jurisdiction

These Site Terms are governed by the laws of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

Nothing in this clause prevents you from lodging a complaint with a relevant consumer protection authority or regulator.

22. General

22.1 Severability

If any provision of these Site Terms is invalid or unenforceable, it will be severed to the extent necessary and the remaining provisions will continue in force.

22.2 No Waiver

A failure or delay by Quro in exercising a right does not constitute a waiver of that right.

22.3 Assignment

Quro may assign or transfer its rights and obligations under these Site Terms where this does not materially prejudice your rights.

You must not assign your rights or obligations under these Site Terms without Quro’s prior written consent.

22.4 Entire Agreement

These Site Terms, together with any other terms expressly incorporated by reference, constitute the entire agreement between you and Quro in relation to your use of the Website.

23. Contact

If you have any questions about these Site Terms or the Website, please contact:

Quro Collective Pty Ltd ACN 692 832 885. Email: hello@qurocollective.com. Website: qurocollective.com.